Returns & Refunds Policy

Last Updated: November 2025

At Tesso Extra, your satisfaction is our priority. We want you to enjoy a smooth and stress-free shopping experience.
If for any reason you are not fully satisfied with your purchase, this policy explains how returns and refunds are handled.

  1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unwashed, and in its original packaging.
  • The item must be returned within 7 days of delivery.
  • A valid proof of purchase (order number or receipt) must be provided.

Unfortunately, we cannot accept returns for:

  • Perishable or consumable items
  • Gift cards or digital downloads
  • Personal care or hygiene items
  • Clearance or “final sale” products
  1. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [email protected] within 14 days of receiving your order.
  2. Include your order number, a description of the issue, and clear photos (if the item is damaged or defective).
  3. Our support team will review your request and provide return instructions, including the return address.

Please do not return any item without first contacting us — unauthorized returns may not be accepted or refunded.

  1. Shipping Your Return
  • Customers are responsible for return shipping costs, unless the item arrived defective, damaged, or incorrect.
  • For your protection, we recommend using a trackable shipping method when returning items.
  • Once we receive your return, we’ll inspect it and notify you via email about the approval or rejection of your refund.
  1. Refunds

If your return is approved, a refund will be processed within 7–15 business days to your original payment method.

Please note:

  • Shipping fees are non-refundable, except in cases where we shipped a wrong or defective item.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
  1. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us at [email protected] within 48 hours of delivery.
  2. Include clear photos of the product and packaging.
  3. Once verified, we’ll offer a replacement, store credit, or full refund — at no additional cost to you.
  1. Late or Missing Refunds

If you haven’t received your refund after 15 business days:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider — it may take time before your refund is officially posted.
  3. If you’ve done all this and still haven’t received it, please reach out to us at [email protected].
  1. Exchanges

We currently do not offer direct exchanges.
If you’d like a different size, color, or item, please return the original product and place a new order.

  1. International Returns

For customers outside Nigeria:

  • Return shipping costs and any customs duties are the responsibility of the customer.
  • Please ensure the package is clearly marked as a “return” to avoid import fees.
  1. Contact Us

If you have any questions about returns or refunds, feel free to contact our support team:

📧 Email: [email protected]